1. Delivery Service
1.1 We deliver worldwide. Cooperating with logistics providers such as EMS, TNT, UPS, DHL, and FedEx, you can choose one of the following delivery methods:
Standard shipping
Fast delivery
1.2 After the order is confirmed, we will arrange delivery for you within 48 hours. Specific transportation and delivery time: In-city parcels transported by EMS, TNT, UPS, DHL, and FedEx will be delivered within 3-6 days.
2. Shipping costs
2.1 Shipping charges will vary depending on your order total and the shipping method selected. Accurate shipping information will be provided at checkout.
2.2 We regularly offer free shipping promotions, please check whether you are eligible for free shipping before checking out.
3. International delivery
3.1 We accept international orders and provide international delivery services. International shipping charges will vary based on destination and order weight. International order packages shipped by EMS, TNT, UPS, DHL, and FedEx will be delivered to you within 9-12 days.
3.2 Please note that international orders may be affected by customs duties, import taxes or other charges in the destination country. These costs are your own responsibility, please understand the relevant regulations before placing an order.
4. Order tracking
4.1 Once your order has been dispatched, you will receive a confirmation email containing order tracking information.
4.2 You can view your order history and track your orders by accessing the “My Account” page.
5. Delivery time
5.1 The delivery time for intra-city packages shipped by EMS, TNT, UPS, DHL, and FedEx is within 3-6 days, and the delivery time for international orders shipped by EMS, TNT, UPS, DHL, and FedEx is within 9-12 days.
5.2 Please note that delivery time may be delayed due to weather, holidays and other force majeure factors.
6. Package not delivered or lost
6.1 If your package is not delivered within the specified time, please contact our customer service team. We will try our best to assist you in solving your problem.
6.2 If your package is lost during delivery, we will provide appropriate support and re-arrange delivery or provide a refund if necessary.
Please note that the above shipping policies are only examples and specific terms may vary depending on the website’s operating model, logistics service partners and regulatory requirements. Make sure your shipping policy is clear and share all necessary information with your customers to ensure they fully understand your delivery services.
Or contact us using the information below:
Company name：HONG KONG WANGYAN CO., LIMITED
Office address: UNIT2223, 22/F, YAN’S TOWER, 25 – 27 WONG CHUK HANG ROAD, ABERDEEN, HONG KONG
Contact number: +852 65092274