1. How to purchase goods?
Browse the items you like on the site, select a size and color, click the “Add to Cart” button, and follow the checkout process to complete your purchase.
2. Can I change or cancel my order?
Once the order is confirmed, we unfortunately cannot change or cancel the order. Please check your order details carefully before placing your order.
3. How to track my order?
On the My Account page, you can view order history and track your orders. Once your order ships, you will receive a confirmation email with tracking information.
4. Can I return the product?
Yes, we accept returns on items that are unworn and in original condition. Please see our Returns and Exchanges Policy for more information.
5. How much is the shipping cost?
Shipping costs will vary based on your order total and shipping method selected. Accurate shipping information will be provided at checkout.
6. Where is the size guide?
You can find the size guide link below each product page. We recommend viewing before purchasing and choosing the right size based on specific measurements.
7. How to contact customer service?
If you have any questions or need assistance, please visit our contact page. Our customer service team will get back to you as soon as possible.
8. Where can I find promotional information?
Our promotional information is usually displayed on the homepage of the website or on specific product pages. You can also follow our social media pages for the latest promotion updates.
9. How to become a member?
Become our member to enjoy exclusive offers and services. Please visit the “My Account” page, register or log in, and follow the prompts to become a member.
10. How to change account information?
On the My Account page you can easily update your personal information, password and address. Make sure your information is up to date.
If you can’t find the answer in the FAQ, don’t hesitate to contact our customer service team and we will be happy to help you.
11. How to find us?
Contact us using the information below:
Company name：HONG KONG WANGYAN CO., LIMITED
Office address: UNIT2223, 22/F, YAN’S TOWER, 25 – 27 WONG CHUK HANG ROAD, ABERDEEN, HONG KONG
Contact number: +852 65092274