At Artdaos, we are committed to providing our customers with an exceptional shopping experience. If you’re not satisfied with your purchase, we’ll do our best to make it easy for you to return or get a refund. Please read the following policy in detail to learn about returns and refunds.
1. Return conditions:
To be eligible for return, the item must be unused, undamaged, and in its original packaging. If there are any quality problems with the goods when you receive them, please submit a return request within 30 days after receiving the goods.
2. Return process:
Please email our customer service representative at [email protected] and provide the following information in the email:
order number
Product details
your contact information
reasons for return
Our customer service representatives will get back to you as soon as possible with further guidance.
3. Return confirmation and operation instructions:
Upon receipt of your return request, our customer service representatives will email return confirmation and detailed instructions. The email will contain specific steps for returning your item and our return address. Please follow the instructions for processing your return and be aware of any special requirements or considerations.
4. Return shipping fee:
If there are quality issues with the product, we will be responsible for the return shipping costs. If the return is for other reasons, return shipping costs may be borne by you. Please contact a customer service representative for details.
5. Provide photos:
Although not required, it will help our process if you can provide some photos as part of your return.
6. Refund processing:
Once we receive and review your return, we will process your refund as quickly as possible. Refunds will be made to your original method of payment, but please note that if your original method of payment was a credit card, it may take your bank longer to process the refund, usually 1 to 2 weeks, depending on your credit card company.
Precautions:
Refund amounts will not include shipping charges paid at the time of original purchase.
Product return and refund policies may vary during special promotions, please refer to the promotion information or contact our customer service team for details.
Thank you for choosing Artdaos. If you have any questions or need further assistance, please feel free to contact us. Our customer service team is here to support you.
Or contact us using the information below:
Company name：HONG KONG WANGYAN CO., LIMITED
Office address: UNIT2223, 22/F, YAN’S TOWER, 25 – 27 WONG CHUK HANG ROAD, ABERDEEN, HONG KONG
Contact number: +852 65092274